HARTE HANKS HEALTH

We design, build and integrate solutions that aim to optimize the experiences of patients, HCPs and payers, striving to address their needs at every stage in their journey.

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HARTE HANKS HEALTH SOLUTIONS

HEALTH SOLUTIONS
Patient Support Services

We enable optimal interactions, communication and support for better patient outcomes.

  • Digital solutions (websites apps and portals)
  • Patient Enrolment, Inbound or Outbound support
  • Multichannel Disease Education and Treatment Management solutions
  • CRM, Data Mngmnt and Analytics
  • Content, UX and Creative Solutions
  • Fulfillment Services, Treatment Starter kits, Personalized Communications, OTC Sample fulfillment
>
HEALTH SOLUTIONS
HCP Engagement Programs

Enabling efficient interactions and time saving solutions for HCPs.

  • Treatment/Disease Specific Healthcare Connected Ecosystem
  • Online Electronic Detailing (connecting HCPs and Product Specialists)
  • HCP Marketing Communications
  • Congress Registration Management Services
  • (HCP) Enablement and Training facilitation
  • Support Solutions
  • Fulfillment Services (information materials, patient support materials)
HEALTH SOLUTIONS
Strategy and Experience Design

Designing smart brand, disease and treatment interactions to positively influence behavior.

  • Design and Implementation of Healthcare Connected Ecosystems
  • Data and Insights led Strategy
  • Patient Journey and Experience Design
  • Creative services
  • Digital Content Creation and Video
  • Social Media Insights and Monitoring
  • Product launch support
  • Strategic Workshops
HEALTH SOLUTIONS
ePRO/eCOA Clinical Trials

Optimizing the Clinical Trial ePRO solutions access cycle.

  • Provisioning PRO collection devices
  • Fulfilment and Logistic Solutions
  • Customs and Import/Export Support
  • Data Management Solutions
  • Analytics
HEALTH SOLUTIONS
Treatment Access and Reimbursement

Optimizing solutions for treatment access and renewals

  • Access and Reimbursement Solutions
  • Payer Marketing Solutions
  • Marketing as a Service
  • Data and Analytics
  • CRM and Marketing Automation
  • Contact Centre (Inbound and Outbound)

CHALLENGES WE ADDRESS

Our Connected Care Ecosystems are designed to help you address the critical healthcare industry challenges of today, from general wellbeing to supporting patients with chronic diseases with solutions that connect them to HCPs, caregivers and payers across digital and physical touchpoints.

Short consultation time

Adherence to treatment

Retention of information and accessibility

Improving patient outcomes

Treatment Access

Short
consultation
Time

Adherence
to Treatment

Retention of
information and
accessibility

Improving
patient
outcomes

Treatment
Access

Our services and capabilities span across the world, committing to support the healthcare industry to deliver better patient outcomes.

BRANDS THAT TRUST US

Pfizer
Gsk
Abbott
Unilever
Quote

Of the multiple vendors we engaged with to launch this program, Harte Hanks stood out because of their commitment to exceptional customer service and patient care, and based on how quickly they are able to execute technology solutions. They are true leaders in customer experience and have helped us achieve the strongest customer satisfaction ratings we’ve seen from our patients.

Client’s Senior Product Manager

PATIENT EXPERIENCE, HEALTHCARE COMPANY

CONTACT US

To get in touch please use our Contact Us form, or call us on +44 203 983 5455 (UK) +32 477 949 247 (Belgium) 978-451-4151 (US)

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© 2024 Harte Hanks. All rights reserved.